Save up !
to the purchase of50€
to the purchase of 100€
to the purchase of 150€
to the purchase of 200€
to the purchase of 250€
to the purchase of 300€
For any information or concerns, please contact our customer services by email at email@example.com
We answer your questions on the phone Monday to Friday, from 11h to 12h30 and 13h to 15h.
We try to reply to your emails from Monday to Friday.
Please, note that times indicated are Belgian time (GMT+1)
Tel number : +3283230526
We process your orders every day at 8:30 from Monday to Friday.
The orders are shipped every day at 14:30 from Monday to Friday.
If one article is not in stock, we can order it to the manufacturers. We usually receive the articles within 3 to 5 working days.
Please note: There can be a delay for the following reasons :
In any case, we will inform you if there is an extra delay.
Estimated delivery time:
For Belgium: 1-2 working days
For Europe: 3 to 5 working days (depending on the countries)
For the reste of the world: 5 to 15 working days (depending on the countries)
If you haven’t received your parcel within those delays, please contact us and we will communicate all available information to you.
Please note :
Delivery delays can vary depending on the countries. It can be delayed because of Customs, Postal services or strikes.
We always inform you as much as we can and help fasten the delivery of your package.
We will send your tracking number within 24h after shipping your order. You will receive a link that allows you to use that tracking number.
Your delivery address can be different from your billing address. Furthermore, you can create more than two addresses in your account and select the one you need when you place your order.
You just need to modify your address in your account or at the final stage of your order placement.
If you already placed an order and you need to change the delivery, please contact us as soon as possible at firstname.lastname@example.org or via the “help” button.
We deliver anywhere in the world.
Those conditions do not apply to the tables, robots or other club equipment.
Depending on your location, you may have to pay customs duty in order to receive your products. We do our best for the package to arrive without any additional charges, but ultimately we are not responsible for any duties or fees charged within the customer’s customs territory.
Please contact us as soon as possible via the help button or by email at email@example.com.
You have 14 days to exchange your articles or ask for reimbursement.
It is best if you contact us before sending your parcel back by sending an email to firstname.lastname@example.org
Shipping fees are not refunded.
We do not exchange tables, robots, articles that are out of their original wrapping, articles that were damaged by the client, customised articles (assembled bats, printed shirts), gifts and clearance sales.
When you decide to exchange an article, you must pay for the shipping costs to return us the parcel and we will send your parcel back for free.
Exceptions (refunded shipping costs) : We do refund shipping costs in case we made a mistake in your order, the product is defective or was damaged before shipping.
You can send your parcel back to:DANDOY SPORTS SPRL
The discount is automatically deducted of your total in your shopping cart
Those discounts are only available for the following categories:
GENERAL COMMENTS: Discounts are not for articles that are already on sale, special offers or clearances.
You can add a comment about the weight you wish when placing your order.
You can also ask us via the help button or via info#dandoy-sports.com
Please keep in mind that we try to treat all demands as fast as possible but you might have to wait one or two days for our answer.